These Terms of Subscription Service (“Agreement”) govern the online subscription services offered by Ecotrade s.r.l (the “Company”) on www.kleanoo.com. The Company is located in Via Beato Marco Ongaro, 11 – 31015 Conegliano (TV), Italy, VAT Number and Fiscal Code n. 03945270266.

This Agreement forms an integral part of the contract between the Customer and the Company concerning the subscription services.

 

1. Definition of Terms

• Subscription: the set of services offered through subscription by the Company in the Expo section of the Website and are subject to these terms of subscription service.
• Agreement: these terms of subscription service.
• Customer: The Website user who purchases the Subscription Services. The Subscription Services are provided only for public or private juristic persons directly or indirectly operating in the industrial and civil cleaning sector, with express exclusion of natural persons resident in the Member States of the European Union or in the United Kingdom who act for personal purposes unrelated to their commercial or professional activity, in accordance with the Italian Consumer Code (Legislative Decree 206/2005).
• Order Confirmation: message sent via email to the Customer after purchasing a S
• Duration: 12 (twelve) months from the moment the Exhibitor Page is published online.
• Customer’s contents: Image, logo and/or video submitted by the Customer to the Company.
• Additional options: optional services that can be added to the Subscription at the moment of purchase or at a later stage.
• Order: a request from the Customer for the purchase of the Subscription.
• Price(s): Subscription price(s) displayed on the Website exclusive of VAT and other taxes.
• Exhibitor Page: a page of the Website where the Customer’s data and contents are displayed.
• Expo section: the section of the Website to which the Subscription gives access.
• Service(s): the single Subscription Service chosen by the Customer at the moment of the Order.
• Website: https://www.kleanooo.com
• User: The Website user who is not necessarily a Customer.

 

2. Preliminary considerations

2.1 In order to use the Website, the User must have an Internet connection. All costs of data connections and equipment are the responsibility of the User.

2.2 The User must create an account on the Website to be able to acquire the Subscription services.

2.3 The Subscription implies full acceptance of this Agreement. All Subscription transactions shall be subject to this Agreement, even if not expressly referred to therein.

2.4 Any changes and/or additions to this Agreement will enter into force at the moment of its publication on the Website.

2.5 The latest version of this document is the one available on the Website.

 

3. Subscription services characteristics 

3.1 Once the Subscription is activated, the Customer will be able to use the services for the entire duration of the contract.

3.2 When placing the Order, the Customer will be asked to declare which of the following categories of subjects they belong to:

• Manufacturers, equipment, accessories and vehicles;
• Service companies and operators;
• Event organizers, trade show and communication;
• Institutions, entities, associations and Training Centers

For each category, the Company offers a Subscription and exclusive Services in order to better meet the needs of the Customer.

3.3 Each Subscription Service, and the respective Options of Subscription, are described in more detail on the Website (see here). By placing an Order, the Customer agrees to be fully aware of the services offered.

3.4 All Subscriptions, regardless of the customer’s category, involve the creation of an Exhibitor Page where the following Customer’s data will be published:

i. Company name, email address, address, telephone number, website, category (Manufacturers, equipment, accessories and vehicles; Service companies and operators; Events, trade show and communication, Institutions, entities, associations and education/training);
ii. Active link to the Customer website;
iii. Description of the Company or business;
iv. Company profile photo;
v. Corporate or promotional video.

 

4. Orders

4.1 After placing an order, the User will need to submit a form with the minimum information required. All fields marked with (*) are mandatory.

4.2 Once placed, the Order is irrevocable for the customer and does not require further confirmation.

4.3 After the Order has been accepted, the Customer will receive two emails: an Order Confirmation email with the invoice attached and another email with a link that redirects to a form to be completed within 21 days from the date of the Confirmation Order. The subscription starts counting from the date the Exhibitor Page is published online. Failure to submit this form within the stipulated period will result in the publication of the Customer’s Exhibitor Page with only the data provided at the time of purchase of the Subscription.

 

5. Prices

5.1 The Customer shall pay the total amount due to the Company according to the methods and terms indicated herein. The amounts are expressed in Euro and are exclusive of VAT, unless expressly stated otherwise. The Customer will be charged according to the chosen Subscription services.

5.2 Cases of VAT application:

KLEANOO SUBSCRIPTION for Italian Customers	Invoice with VAT of 22%
KLEANOO SUBSCRIPTION for EEC (European Economic Community) Customers	Invoice with NO VAT Transaction not subject to VAT – art. 7 ter DPR 633/72 – Obligation of Reverse Charge
KLEANOO SUBSCRIPTION for NON-EEC Customers	Invoice with NO VAT Transaction not subject to VAT – art. 7 ter DPR 633/72

 

5.3 The Customer agrees that, when required, the invoice for the Subscription payment will be sent to the email address indicated when placing the Order.

 

6. Payment Methods

6.1 Users can use the following payment methods:

1. Credit Card

Payments by credit card are made via PayPal. All payment information will be processed and managed entirely by PayPal secure servers. The Customer expressly agrees that the Company can charge the credit card indicated at the registration and/or purchase of Subscription. The Company does not retain any credit card information which will be, instead, held by PayPal.

2. PayPal

PayPal is an online payment platform that allows individuals and businesses to establish an account on its system, which is connected to a user’s credit card or current account. To send a payment through PayPal, it is necessary to have a PayPal account, which can be opened in the process of ordering.

The amount is deducted directly from the User’s PayPal account at the time of the Order. For every transaction the Customer will receive a confirmation email from PayPal. In case of cancellation, the amount will be refunded to the Customer’s PayPal account. PayPal is fully responsible for any failure related to this payment method. For more information visit: www.paypal.com.

Acceptance of cookies is essential for any purchase or Subscription activation request.
To know which cookies are used on this Website, please read our Cookie Policy.

3. Bank Transfer

By choosing to pay by bank transfer, the Customer will receive all the instructions to complete the payment as well as an Order Number, which must be indicated in the reason for the bank transfer. The Company will activate the Customer’s Subscription upon receipt of payment. However, in order to speed up the activation of the Subscription, the Customer may send a copy of the payment to info@kleanoo.com with subject line: “Kleanoo Subscription” and the Order Number.

 

7. Duration, renewal and deactivation

7.1 This Agreement shall be applied to the entire duration of the Subscription. The Company reserves the right to unilaterally modify this Agreement, which will enter into force at the moment of its publication on the Website.

7.2 The subscription will last for twelve months, starting from the date of publication of the Exhibitor Page on the Website, as specified in art. 4.3 of this Agreement.

7.3 At least 30 (thirty) days before the Subscription end date, the Customer will be notified by the Company about the expiration date and provided with an option to renew the Subscription.

7.4 In case of cancelation prior to the expiration date, the Customer must notify the Company through registered letter with return receipt or by email to info@kleanoo.com. The Subscription will remain active until the day it expires, unless express request is made to remove the Exhibitor page from the Expo Section. It is understood that the early cancelation of Subscription and the request to remove the Exhibitor Page from the Expo section does not give right to any refund of paid amount to the Customer.

 

8. Promotions

8.1 The Company may offer promotions at any time.

8.2 Promotions are temporary, non-cumulative and can only be claimed once.

 

9. The Company’s Obligations

9.1 The Company undertakes to maintain the efficiency of the Website and the Services it provides.

9.2 If the Company is forced to interrupt the Services due to exceptional circumstance or maintenance activities, it will attempt to minimise any downtime and/or malfunctioning as far as possible.

9.3 In case of interruption of the services for more than 24 hours, the Customer has the right to a free extension of the contract for period of time equal to the downtime.

9.4 The Company will determine the appropriate access procedures to the Services and reserves the right to improve them at any time in order to increase its efficiency.

9.5 The Company will provide to the Customer all the technical information needed to access the Website.

9.6 At the end of the contract, the Company undertakes to remove all the Customer’s contents from its Website and/or return them to the Customer whenever possible.

 

10. Limitation of Liability

10.1 The Company will not in any way be held responsible or liable for any interruption of the Services caused by factors beyond its control such as, but not limited to, technical malfunctions of any related system, or other force majeure causes.

10.2 The Company declares that it is not able to verify the identity of the user at the moment of registration on the Website.

10.3 No compensation can be claimed from the Company for direct and/or indirect damages caused to the Customer by the use or non-use of the Services, except in the case of wilful misconduct or gross negligence of the Company.

10.4 Finally, under no circumstances the Company will be held responsible or liable for malfunctioning of external third-party services (eg. registration in search engines, online payment systems with banks or other banking institutions).

 

11. Exclusion of guarantees

11.1 To the extent permitted by law, the Company does not recognize any additional guarantees beyond those granted in this Agreement.

11.2 It is understood that the Customer will use the Services under its sole and exclusive responsibility and that the use of the Services must comply with all instructions provided by the Company.

 

12. Unilateral modification of Subscription

12.1 The Company reserves the right, at its sole discretion, to:

1. Unilaterally withdraw from the Subscription contract within 5 (five) working days from the Order Confirmation by giving simple written notice to the Customer;
2. Suspend or modify partially or fully the Services, including their availability, periodicity, content and price, by giving prior written notice to the Customer, who will be entitled to withdraw from the contract within 30 (thirty) days from the date of the notice through one of the contact options referred in art. 7.4.

12.2 In the cases referred in art. 12.1, the Customer will be entitled to a refund of any dues already paid and not utilised.

12.3 In any case, the Company reserves the right to suspend, at any time and without notice, the provision of the Services to Customers who breach this Agreement or used the Website and/or the Services in an illicit or fraudulent manner. The Company also reserves the right to deactivate or permanently delete the User account and all related information as well as block any future access to the Website.

12.4 The new terms and conditions enter into force at the moment of publication on the Website.

 

13. Indemnification

13.1 The Customer agrees to indemnify the Company from any dispute, action, claim for compensation, judgement or settlement pronounced against it as a result of any violation of the obligations established by the law in force or by this Agreement attributed directly or indirectly to the Customer. This guarantee covers any amount the Company would be required to pay for any reason whatsoever, including lawyer fees and legal expenses.

 

14. Intellectual Property Rights

14.1 The Website, brand, logo, graphics, animations, videos, texts and any content offered through Subscription are exclusive intellectual property of the Company and/or entitled third parties and shall not be used, reproduced, or represented without the express permission of the respective owners.

14.2 The User agrees to respect the industrial and/or intellectual property rights of the Company and entitled third parties.

 

15. Customer Service 

15.1 For more information, please contact the Company through one of the contact options below:

• Site: https://www.kleanoo.com – Contact form
• Email: info@kleanoo.com
• Telephone number: +39 0438 1962257 / +39 3703545255

 

16. Privacy

16.1 The data provided by the Customer is collected and processed by the Company, as autonomous data controller, for the provision of the requested services. All personal data is processed with the utmost confidentiality in accordance with our privacy policy found on this Website.

 

17. The applicable law and Jurisdiction

17.1 This Agreement will be governed by and interpreted in accordance with the laws of Italy.

17.2 All disputes that may arise under or in connection with this Agreement and/or the Subscription shall be submitted to the pertinent authorities of Treviso (Italy), which shall have exclusive jurisdiction, and, for other matters of reserved competencies, as required, the Court of Venice (Italy).

 

Last update: January 2021